Terms of Service

Effective Date: April 24, 2025

Last Updated: July 2, 2025

Welcome to Bubbl! These Terms of Service ("Terms") govern your access to and use of Bubbl's platform, website, mobile interfaces, and associated services (collectively, the "Services"), provided by Bubbl AI Inc. ("Bubbl", "we", "our", or "us").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

Please read our Privacy Policy to understand how we handle personal and health-related data in connection with the Services.

1. Overview

Bubbl provides a software platform designed for use by licensed healthcare providers and their authorized clinic staff ("Clinics") to invite patients to complete secure pre-screening conversations, delivered via AI-powered tools and SMS workflows.

The Services are provided to Clinics on a subscription basis and are not offered directly to patients or general consumers.

2. Eligibility & Authority

You must be at least 18 years of age and authorized to act on behalf of a licensed healthcare organization in order to access or use the Services.

By using the Services on behalf of a Clinic or other entity, you represent and warrant that you are authorized to bind that entity to these Terms. References to "you" and "your" in these Terms refer to both you as an individual and the entity you represent.

3. Acceptable Use

You agree to use the Services only in accordance with:

  • These Terms
  • Our Privacy Policy
  • All applicable laws, regulations, and industry standards (e.g., HIPAA, TCPA)

You may not:

  • Upload or transmit any patient data without obtaining prior, valid consent
  • Use the Services to send spam, promotional content, or non-health-related messages
  • Reverse engineer, interfere with, or attempt to gain unauthorized access to the Services
  • Use the Services in a manner that infringes on any third-party rights or violates any applicable law

We reserve the right to suspend or terminate your access to the Services if you violate these Terms or misuse the platform.

4. Patient Data Responsibility

Bubbl is a business-to-business (B2B) platform. Patients do not create accounts or interact with Bubbl directly.

As a Clinic user, you are solely responsible for:

  • Ensuring you have proper consent to upload or contact patients
  • Complying with all privacy, data protection, and healthcare communication laws
  • Handling patient data in accordance with your own internal policies and obligations

Bubbl processes patient data solely on your behalf, as a data processor or Business Associate. We do not use patient data for marketing, profiling, or training AI models.

5. Service Access and Modifications

We may modify, suspend, or discontinue portions of the Services at any time. We will provide notice of material changes when feasible. We are not liable for any harm that results from modifications or interruptions, except as otherwise required by law.

We may release new features or tools from time to time, which may be subject to additional terms.

6. Intellectual Property

Bubbl retains all rights, title, and interest in and to:

  • The Bubbl platform and software
  • All visual, textual, and functional content provided by Bubbl
  • All underlying technology, algorithms, and systems

You may not copy, resell, distribute, or create derivative works from any part of the Services without our prior written consent.

You retain ownership of your own patient and clinic data.

7. Feedback

We welcome your feedback, suggestions, and ideas to improve Bubbl. If you choose to submit any feedback, you grant us a royalty-free, worldwide, irrevocable license to use it without restriction or compensation to you.

8. Third-Party Services

The Services may rely on or interact with third-party platforms (e.g., SMS delivery, cloud hosting, or AI processing vendors). We do not control these services and are not responsible for their content, practices, or failures. Your use of any third-party services is subject to their respective terms and policies.

9. Disclaimer of Warranties

The Services are provided "as is" and "as available", without warranties of any kind—whether express, implied, or statutory—including warranties of merchantability, fitness for a particular purpose, title, non-infringement, or error-free operation.

We do not guarantee:

  • That the Services will be uninterrupted or secure
  • That patient messages will be delivered in all cases
  • That any particular screening result or AI output will be medically accurate or appropriate

Clinics remain solely responsible for clinical decision-making and patient care.

10. Limitation of Liability

To the fullest extent permitted by law, Bubbl and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

Our total aggregate liability under these Terms shall not exceed the amount you paid to us in the twelve (12) months prior to the claim, or $100 CAD—whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so some of these limitations may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Bubbl, its affiliates, officers, and employees from any claim, liability, damages, losses, and expenses (including legal fees) arising out of or related to:

  • Your use of the Services
  • Your breach of these Terms
  • Your violation of any applicable law or third-party rights

12. Termination

We may suspend or terminate your access to the Services at any time if:

  • You breach these Terms
  • Your subscription lapses or is cancelled
  • Continued access poses a legal or security risk

You may stop using the Services at any time. Termination does not relieve you of obligations for fees incurred or rights granted prior to termination.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the provincial or federal courts located in Toronto, Ontario.

14. General Terms

Entire Agreement:

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Bubbl regarding the Services.

Severability:

If any part of these Terms is found to be unenforceable, the rest remains in full effect.

No Waiver:

Our failure to enforce a provision is not a waiver of our right to do so later.

Assignment:

You may not assign your rights or obligations under these Terms without our prior written consent.

15. Contact Us

If you have questions about these Terms, please contact:

Bubbl AI Inc.
Email: hello@bubblhealth.ai
Website: https://www.bubblhealth.ai